How can we help?
Answers about orders, shipping, returns, subscriptions and our products. Can't find it? A real person reads every email.
Orders & shipping
How much is shipping?
Shipping is free on every order, with no minimum. You'll see it applied at checkout.
Where do you ship?
We currently ship within the United States.
How long will my order take?
Orders ship within 1–2 business days. You'll get an email with tracking as soon as your order ships.
Can I change or cancel my order?
Email us at contact@herbalbeeusa.com as soon as you can. We can usually change or cancel an order before it ships; once it's on its way, we can't change it.
My package is late, lost or damaged. What do I do?
Email us with your order number. We'll help you sort it out with the carrier, and if something arrived damaged or wrong, we'll make it right.
Returns & refunds
What is your return policy?
You can return unopened, unused products in their original packaging within 30 days of delivery for a refund. See our refund policy for the full details.
How do I start a return?
Email contact@herbalbeeusa.com with your order number and the items you'd like to return. We'll reply with instructions and a return shipping label. Once your return arrives and we've checked it, we'll refund your original payment method within 10 business days.
What if my order arrives damaged or wrong?
Email contact@herbalbeeusa.com with your order number and a photo within 7 days of delivery. We'll send a replacement or refund you, and you won't need to send anything back.
Subscriptions
How does subscribe & save work?
Choose Subscribe & save on any product to get 15% off every delivery. It ships free on the schedule shown on each product, and you're never locked in.
How do I skip, change or cancel my subscription?
Sign in to your account to manage your subscription. You can skip a delivery, change how often it ships or cancel at any time. There's no minimum number of orders. If you need a hand, email contact@herbalbeeusa.com.
When will I be charged?
Your card is charged each time a delivery is processed.
Products & how to take them
How do I choose the right product?
Start with your goal on the Shop by goal page, or take the Find your routine quiz. It takes about two minutes, suggests a routine based on your answers, and nothing you enter is saved.
Can I take more than one Herbal Bee product?
Many customers do. Check the ingredients on each label so you don't double up, and ask your doctor or pharmacist first if you take any medication.
Who should talk to a doctor first?
Talk to your doctor before taking any supplement if you're pregnant, nursing or trying to conceive, take prescription medication (including blood thinners, blood-sugar, thyroid or hormone medication), have a medical condition or have surgery coming up. Our products are for adults 18 and over.
Is GLP-1 Advanced the same as a GLP-1 medication?
No. GLP-1 Advanced is a dietary supplement that supports your body's natural GLP-1 pathways, appetite and healthy metabolism.* It isn't a substitute for prescription GLP-1 medication. If you take one, ask your prescriber before adding it.
Which products are vegan?
13-in-1 Magnesium Complex, Advanced Alpha Focus, Blood Sugar Complex, DIM SGS+, Fadogia + Tongkat Ali, Liposomal NAD+, Mushroom Gummies, Shilajit Gummies, Spermidine and Turkesterone are vegan. The Eye Supplement is vegetarian. Oil of Oregano and Joint Health use gelatin. The Eye Supplement and Advanced Alpha Focus contain soy, so always check the label for allergens.
How should I store my supplements?
Keep them in a cool, dry place out of direct sunlight, with the lid closed tightly and out of reach of children. No refrigeration is needed unless the label says otherwise.
Quality
Where are your products made and tested?
Every formula is made in a GMP-certified, FDA-registered facility and third-party tested in the USA for purity and potency.
How do I know what's in each product?
Every product page and label shows the full supplement facts panel, with each ingredient and how much is in a serving.
Account
Do I need an account to order?
No. You can check out as a guest. An account lets you see your orders and manage subscriptions in one place.
How do I track my order?
Use the tracking link in your shipping confirmation email, or sign in to your account and open Orders.
Wholesale & partners
Can I sell Herbal Bee in my store?
Yes. Apply through our wholesale page, or find us on Faire.
Do you have an affiliate program?
Yes. Join our affiliate program to earn a commission when you share the products you use.
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Still have a question?
Send us a message and a real person on our team will reply by email, Monday to Friday.
17621 Irvine Blvd., Suite 206 H
Tustin, CA 92780
